Ansa Co LLC ("Ansa," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our platform and services ("Service"). Please read this policy carefully. By using the Service, you consent to the practices described herein.
Information you provide directly:
Information collected automatically:
Information collected from your customers (End User Data):
You are the data controller for End User Data. We process it solely on your behalf to provide the Service.
We use the information we collect to:
We do not sell, rent, or trade your personal information or your customers' information to third parties for marketing purposes.
We may share your information with:
Ansa transmits SMS messages on behalf of our business customers. End User phone numbers and conversation data are processed solely to provide the missed call text-back and booking service. We do not use End User phone numbers for our own marketing purposes. All SMS data is processed in accordance with applicable law including the Telephone Consumer Protection Act (TCPA).
Our business customers are responsible for ensuring they have the legal basis to communicate with their customers via SMS. Ansa is a technology platform and is not responsible for the content or legality of messages sent by our customers.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Ansa Co LLC will not share your mobile number or SMS opt-in data with any third party for marketing or promotional purposes. Phone numbers collected through SMS opt-in will not be shared with any third party for purposes unrelated to providing the Ansa service. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. All other categories of personal information may be shared with third parties only as described in this Privacy Policy.
Ansa lets you connect your Google Calendar so that appointments booked through the Service appear on your own calendar and so that the Service only offers times you are actually free. Ansa's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Limited Use Compliance Statement: The use of raw or derived user data received from Workspace APIs will adhere to the Google User Data Policy, including the Limited Use requirements. Ansa does not use any Google user data — raw, aggregated, or derived — to develop, improve, or train generalized or foundational artificial intelligence or machine learning models.
What we access. When you connect Google Calendar, Ansa requests the https://www.googleapis.com/auth/calendar scope and uses it only to:
How AI is involved. Ansa uses a third-party large language model (provided by Anthropic) to hold SMS conversations with your customers. The model receives only a list of open appointment times derived from your calendar's busy periods — not your calendar events themselves. This data is used solely to respond to that customer in that conversation, in order to provide or improve user-facing features of the Service that are prominent in Ansa's user interface. Our AI provider processes this data under commercial terms that prohibit using it to train their models, and Ansa does not use it to train, fine-tune, or improve any AI/ML model of its own or of any third party.
How we protect and limit Google user data.
Your control. You can disconnect Google Calendar at any time from your Ansa dashboard settings, which immediately deletes your stored Google tokens and calendar selection from our systems. You can also revoke Ansa's access from your Google Account permissions page. Disconnecting does not delete appointment events that were already created on your calendar.
We retain your account data for as long as your account is active or as needed to provide the Service. We retain End User Data (customer phone numbers and conversation records) for up to 12 months after the last interaction, unless you request earlier deletion. Upon account termination, we will delete your data within 90 days, except where retention is required by law.
We implement industry-standard technical and organizational security measures including encryption in transit (TLS), encrypted storage, access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to use a strong, unique password for your account.
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
To exercise these rights, contact us at hello@ansaco.ai. We will respond within 45 days.
Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Texas (TDPSA), and other states with comprehensive privacy laws may have similar rights to access, correct, delete, and opt out of certain processing of their personal data. To exercise these rights, contact us at hello@ansaco.ai. We will respond within the timeframe required by your state's law (generally 45–60 days).
The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe we have inadvertently collected such information, contact us at hello@ansaco.ai.
The Service is operated in the United States. If you access the Service from outside the United States, your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using the Service, you consent to this transfer and processing.
We use essential cookies and similar technologies to operate the Service, maintain your session, and remember your preferences. We do not use third-party advertising cookies or cross-site tracking technologies. You may disable cookies in your browser settings, though this may affect Service functionality.
The Service may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the effective date and, where appropriate, by email. Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.
For privacy-related questions, requests, or complaints, contact our privacy team at:
Ansa Co LLC
700 Broadway, Santa Monica, CA 90401
hello@ansaco.ai
We will respond to all requests within the timeframe required by applicable law.